Digitize and optimize payments and communication regarding rent collection, rent increases, service and heating costs and other important updates.
In the rental sector, clear and timely communication is crucial. POM offers innovative tools to digitize and optimize interactions with tenants, from rent collection and payment reminders to important updates about service costs and maintenance. Our solutions are designed to increase efficiency, reduce administrative burdens and improve tenant satisfaction.
Provide tenants with easy online payment options and automated reminders.
Automate tasks such as sending invoices, reminders, and collecting data
Easily create invoices in our professional templates and combine them with your own house style. Easily adjust the texts and choose the appropriate tone of voice. With the template management in POM Invoice, you are in charge of your own invoices.
Pick a template. Simply add your own content - without having to respond to change notifications all the time - and you're done. After all, POM does the rest.
With POM's templates, all your invoices look neat and identical. Every time. This way, you create recognisability and thus a sense of security and trust among your customers.
If you send a message out the door, you naturally want a response. The more personal you can be to the addressee, the more engagement and interaction you get. In POM Invoice, you can easily personalise the content of your emails, letters, text messages and Robocall templates with customer-specific or segment-specific data.
One click and you have the complete customer history on your screen. Paid and outstanding accounts, previously sent payment requests and messages, future messages, flows, open tasks and much more. With POM Collect, you have instant deep insight into your customer's most important data.
Gather all data in a clear system and access comprehensive reports and insights into your customer.
No more unnecessary switching between different systems. With Case Reporting in POM Collect, you can access your customer's complete history with just one click.
Instant insight into a case promotes customer contact. So you can answer questions quickly and offer your customers the best possible service.
PayPal, iDeal, Apple Pay or any other payment service or method, with POM Payment, your customers can always pay in their favorite way. In addition, POM is the ideal service provider for all major Dutch banks. To receive payments, you can simply use your organization's bank account with its own iDEAL connection, which we manage for you.
Offer your customers ease of payment and let them pay easily via their favorite payment method such as iDeal, PayPal, Apple Pay or credit card.
Customers who can pay via their favorite payment services are also more likely to do so. With POM, you always offer their preferred payment method.
Interim accounts? POM does not do that. Via a link with your own bank, you will receive all payments directly into your organization's account.
Sandra Groenewold, Franciska Oosterloo & Renske Brandjes
Rental consultants & Functional manager
Jeroen Half
Information Analyst
Leon Harrewijn
Learn how POM housing association can help improve communication, streamline rent collection and increase tenant satisfaction
