Nobody likes invoices or payment reminders. But at POM, we’re changing the tone. With our smart software, we create a direct, human, and customer-friendly way of collecting payments. No cold reminders, but built-in techniques like flexible payment plans and machine learning that ensure bills are paid quickly, easily, and securely. This is how we help our clients collect payments socially while preventing unnecessary costs.

With active offices in the Netherlands, Belgium, Germany, and Denmark, we are expanding rapidly. To manage this international growth, we are looking for reinforcements for our Customer Service team. Someone with excellent communication skills who loves diving into technology and doesn't stop until a mystery is solved.

What will you be doing?

As a Customer Service Consultant, you are the voice and face of POM for our clients. You are their first point of contact and help them via phone and email with a wide range of questions.

💹 You will solve many questions independently. If you ever get stuck, your colleagues in Consultancy and Development are ready to help you think through the solution.
💱 With your eye for detail, you play a crucial role in the quality control of our outgoing communications.
🧑 We believe in your potential. Experienced Consultants will quickly involve you in projects for new and existing clients so we can prepare you for the step up to Consultant.

Who are we looking for?

You get energy from genuine customer contact and thrive in a dynamic tech environment. You are curious about how software works and you work in a structured way.

Furthermore, you bring:

💻 Proven work experience in an IT Customer Service department (experience with SaaS software is a major plus).
🧑 Excellent command of the Dutch and English languages.
🗣️ A proactive, customer-friendly approach that perfectly matches our core values.

What does that mean for you?

💶 Excellent salary (depending on your knowledge & experience)
⏳ One-year contract (with the prospect of a permanent position)
🗺️ 25 days of annual leave & a pension scheme with DoenPensioen
🖥️ MacBook & other necessary tools
🚀 A dynamic work environment where no two days are the same
📆 Complete flexibility in managing your schedule (office, client site, or home)
🍹 A fun work atmosphere with memorable parties and trips - we love to celebrate our successes 🥳

The Process

No endless selection procedures, just speed and transparency:
‍
‍☎️ A phone screening for an informal introduction.
☕️ In-person interviews with Mark (HR Manager), a direct colleague, and the Operations Manager.
🖥️ The Match: Do we have a mutual click? If so, you can expect a concrete offer from us right away!

Interested?

Send your CV or LinkedIn profile to vacatures@pom.eu. Do you have any questions about the role first? Feel free to call 085 273 74 94 and ask for Mark de Ruiter (HR Manager).
‍

Our Culture

At POM, we work hard, but we celebrate our successes just as hard. Our culture is built on a few clear agreements:

We exceed expectations in every client interaction and always tell the truth (even when it's bad news).

We take ownership: own your mistakes and work hard to fix them.

We listen, we don't gossip, we keep our word, and we keep our administration in order.

We are letting go of old habits, embracing change, and above all, ensuring that our work is enjoyable—and that working with you is a great experience!

‍