Certin and POM are partners
The combination of POM and Certin ensures an effective, automated and personal approach to customer contact. This provides both money and customer value.
Both active in credit management, but where one person puts their heart and soul into personal customer contact, the other clearly shows that communication with debtors can also be done very well digitally. With such a contradictory approach, cooperation may be the last thing that would be expected. The opposite, however, is the case. On the contrary, Certin and POM recognize each other's strengths and have been working closely together for years!
The collaboration
The ways in which Certin and POM approach the debtor process are miles apart. Where Certin calls for personal contact with the customer in order to find a good solution together in case of payment arrears, POM uses digital tools to do this. POM is happy to introduce Certin to its clients. In a collection process, the vast majority of debtors can be helped well with digital solutions, but there is always a part that prefers someone on the line and also needs that personal contact. Certin is good at personal contact, really knowing how to get to the bottom of what's going on and offering a good solution for that. Ultimately, the client is the big winner of our collaboration. He buys the best of both worlds in one go.
“We both have our own expertise. And just that bit that one person doesn't have, that's what the other offers. “| Robin Bartels, Commercial Director - Certin
About Certin
Personal contact with the debtor and focus on customer retention are paramount at Certin. By seeking quick and effective contact with the customized pre-collection services, they often prevent a collection process. Certin therefore specializes in personal customer contact, which takes place via various channels, such as email, WhatsApp or chat, but especially over the phone.