The new standard for housing associations

With a smart and social rent collection process and powerful, data-driven communication flows, we offer housing associations a software solution that really works. Whether you want to stay in control and set up your own flows, or prefer to work with proven processes and smart standard flows. Housing associations decide for themselves what best suits their organization and way of working.

“The best software solution for rent collection and communication? We now have it in our hands,” Jeroen Dexel and Rodney van der Ven are convinced. This is not a series of separate tools. This is one solution, designed for and by housing associations.

One solution for overview, control and convenience‍

“What we offer today is a complete solution that seamlessly combines collection and communication,” says Rodney van der Ven. “Housing associations no longer have to switch between systems or suppliers. Everything works together; from prolongation to the last memory.”.

That makes a world of difference. Not only for the internal processes, but especially for the tenant's experience. “Rent collection is communication. If you arrange that properly, you will provide peace of mind, clarity and better payment behavior. And that's what Peace Of Mind offers.” says Jeroen Dexel with a smile.

Social and efficient collection‍

The core of the solution is a proven social debt collection process. “Rent collection starts with understanding,” says Rodney. “That's why employees have insight into the tenant's situation in one overview. The software thinks along with you and automatically chooses the right route, based on dozens of parameters. You don't have to figure it out for yourself, we know what works.”

But there is also room for nuance, Jeroen emphasizes: “You can segment, fine-tune and adjust the tone, timing and communication channels for each target group. That makes the process not only social, but also smart.”

Much more than just rent collection‍

The solution goes far beyond just rent collection. Corporations use the platform for all tenant communication: from the annual rent increase to the settlement of service costs, from payment arrangements to renovation processes. “Even for the 70 percent scheme, we offer a smart solution,” says Jeroen.

An important part is our renewed module for Early Signaling. This automates the entire process of identifying and monitoring payment problems, fully AVG-proof and in line with the Municipal Debt Counseling Act. “This is how you act quickly, carefully and socially responsibly,” says Rodney. “Actually, you can use us for everything you communicate with tenants about as a corporation.”

Messages that arrive and encourage action‍

“You can decide how to send messages: by letter, email, text message or push notification,” explains Jeroen. Do you want the message with the highest delivery guarantee and reading chance? This is possible with our AI module. It creates a message with the right combination of channel, timing and tone of voice. No generic bulk communication, but personal and relevant messages. That makes the difference!

Live in no time‍

What housing associations appreciate is that they can get started quickly. “Most links to ERP, DMS and customer tracking systems are already available,” Rodney explains. “Whether you work with a software package or have your own portal, we'll make sure it works! No hassle.”.

Innovation that works for you: language modules, RCS and WERO‍

Innovation is in our DNA. We're constantly developing new features that make communication smarter, more accessible and more effective. For example, we are working on an automatic translation module that allows tenants to set their preferred language. This lowers barriers and increases the chance that important information is understood and followed up.

In addition, we will soon introduce RCS: a new generation of messaging. RCS (Rich Communication Services) is the successor to SMS and makes mobile phone communication visual, interactive and validated. Think of branded messages from the housing association, direct payment buttons, choosing a language preference or making appointments. This way, every message is not only read, but you actually encourage tenants to take action.

A lot is also changing when it comes to payment traffic. With the arrival of WERO and the disappearance of iDEAL, a new playing field is created. “We are ready for that,” says Rodney. “As a launching partner, we work closely with WERO and ensure that housing associations smoothly switch to the new standard.”

Whether it's about technology, user experience or socially responsible collection, this platform grows with you.

One solution, one face to the outside world‍

“At CorporatiePlein, we have one stand, one story this year,” says Jeroen. “No separate suppliers, no fragmented processes. This is one solution, designed for and by housing associations.”

And you can see that. In the result, in the cooperation and, above all, in the peace it brings. “We're ready to share this story at CorporatiePlein,” Rodney concludes. “Because housing associations deserve a solution that does what it promises: social rent collection, smart communication and peace of mind for everyone.”